Fish and Chip Shop Training

The course material has been provided by Eastern Seafish Training Association, one of Seafish's Approved Training Providers.

Fish and Chip Shop courses available are:

• Food Safety

• Health and Safety

• Customer Service

These courses will enable your staff to get a better understanding of the requirements for working in a Fish and Chip Shop and enable them to work more efficiently and effectively to improve, and maintain, high standards.

 Food Safety for Fish and Chip shops

Aims and Objectives
1. Raise awareness of the importance of Food Safety and Food Hygiene in Fish and Chip Shops
2. Enable staff working in a fish and chip shop to work in a hygienic manner to ensure the safety and quality of the product.

Sections:

1. Introduction to Food Hygiene
2. Micro-organisms and Food Poisoning
3. Contamination
4. Pest Control
5. Personal Hygiene
6. Hygiene and Cleaning
7. Food Safety Management (HACCP/SFBB)

 

Health and Safety for Fish and Chip Shops

Aims and Objectives
  1. Raise awareness of the Health and Safety Hazards in Fish and Chip Shops
  2. Understand the benefits and costs of good and bad health and safety practices
  3. Enable staff in a fish and chip shop to work in a safe manner to ensure the health and safety of themselves, other people who work their and any customers or other visitors to the shop

Sections:

  1. Introduction to Health and Safety
  2. Slips, Trips and Falls
  3. Personal Protective Clothing (PPE)
  4. Fire
  5. Electricity
  6. Manual Handling
  7. Work at Height
  8. Work Equipment and Display Screen Equipment
  9. Safety Signs
  10. Control of Substances Hazardous to Health (COSHH)
  11. First Aid

 

 

Customer Service in Fish and Chip Shops

Aims and Objectives :

    1. Raise awareness of Customer Service in Fish and Chip Shops
    2. Understand the benefits and costs of good and bad customer service practices
    3. Enable staff in a fish and chip shop to provide good customer service

Sections:

  1. Principles of Customer Service
  2. Customer Need and Expectations
  3. Interpersonal Skills and Behaviour
  4. Responding to Problems and Complaints